Frequently Asked Questions
Everything you need to know about your RingConn smart ring experience.
How do I choose the correct ring size?
We offer a complimentary Sizing Kit with every order. We recommend wearing the sample ring for 24 hours to ensure a comfortable fit before confirming your final size through our portal.
Is the RingConn smart ring waterproof?
Yes, RingConn features an IP68 and 5ATM rating, making it suitable for swimming, showering, and daily hand washing. It is designed to withstand depths of up to 50 meters.
How long does the battery last on a single charge?
The RingConn smart ring provides up to 7 days of continuous health monitoring on a single charge. The included portable charging case can recharge the ring multiple times, extending total usage to over 150 days.
What is your shipping and delivery policy?
We provide free standard shipping on all orders worldwide. Once your size is confirmed, orders are typically processed within 2-3 business days and delivered within 7-12 business days depending on your location.
Does RingConn require a monthly subscription fee?
No, RingConn provides full access to all your health data and insights within our mobile app without any recurring subscription fees or hidden costs.
What is your return and warranty policy?
We offer a 30-day money-back guarantee for all orders. Additionally, every RingConn smart ring comes with a one-year limited warranty covering any manufacturing defects.